Transition from Field Tech to Office Professional
March 20 @ 8:00 am - 3:00 pm
This class will focus on the transition from the field to the office for service techs. Using lectures, small group discussions, role plays, and real situations, participants will review the duties of all office positions and the skills it takes to be successful. We will review the following topics:
- Overview of a typical service office environment and key role expectations
- Leadership vs. management
- Importance of communication as a service leader
- Setting internal and external customer service goals
- Time management and prioritization
- Building and maintaining relationships
- Conflict management
- Coaching, mentoring, and conducting performance reviews
- Financial understanding for business success
- Motivating teams and fostering a positive service attitude
