The Dynamics of Leadership in Dispatching

Most service managers will agree that the dispatcher’s position is one of the most important ones in the service company. Yet, these very same managers and supervisors often fail to fully understand the daily challenges dispatchers face.  Although unintended, service managers and other associates often put additional burdens and stress on these valued employees which leads to greater job dissatisfaction and ultimately higher turnover. Looking at things from the Dispatcher’s perspective, this interactive program will take a closer look at the dispatcher’s role, what it’s like to sit in their chairs, and how to implement processes that make the service department more effective and productive.  

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