Customer Chaos
December 4 @ 8:00 am - 4:00 pm
In our fast-paced service business, people get emotional. Even a satisfied customer can get frustrated, annoyed, disappointed, or upset. Knowing how to handle customers when they are emotional and flexing dominant personality styles can prove to be very challenging. The focus of this session is resolving this type of difficult interaction with a win-win resolution. Come learn these important relationship-building techniques. Space is limited so register now.
Location: MCA of Chicago CEI Classroom, 7065 Veterans Blvd, Burr Ridge, IL 60527
