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SVC 420-Service Management Excellence

March 22, 2017 @ 3:00 pm - 7:00 pm CDT

–Instructor: Mark Matteson–

This 4-hour course will change your life and business. You can expect:
• Tools for change (how to go from here to there in less time)
• How to deal with an angry customer (and NOT give away the farm!)
• The art of delegation (getting more done WITH others!)
• How to change others’ behavior (by Able Example)
• Pygmalion principle (“treat me as I am, I remain. Treat me as I can be, I become!”)
• The 10-Commandments of great managers
• Doing first things first, one thing at a time, finish what you start
• Teach your techs to become a referral generating machines.

Download Flyer for SVC 420

Cost: FREE for MCA members. * Please note that your association may charge for this event. If so, you will be billed accordingly.
If you require special accommodations to fully participate, please contact Laurie Leonard at lleonard@mca.org or call the MCA office at 312.384.1220.

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Details

Date:
March 22, 2017
Time:
3:00 pm - 7:00 pm

Venue

MCA Construction Education Institute® – Burr Ridge
7065 Veterans Blvd.
Burr Ridge, IL 60527 United States
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