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Customer Service Excellence

March 23 @ 8:00 am - 12:00 pm CDT

Instructor: Mark Matteson

The purpose of business is to GET and KEEP INTERNAL customers! With an educational strategy based on personal experience and observations of the best practices from some of the top service contractors nationwide, Mark will inspire your people to adopt the long- lasting skills they need to succeed on their own. Learn how to handle those “Moments that Matter.” Turn a negative and unhappy employee into a tech for life and a steady flow of new business. Topics to be covered include: developing a philosophy, past-present-future, compensation, rewarding desired behavior, punishing negative behavior, servant leadership, able example is the model imperative, and the fourth sale first–acting in the long term.

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Details

Date:
March 23
Time:
8:00 am - 12:00 pm

Venue

MCA Construction Education Institute® – Burr Ridge
7065 Veterans Blvd.
Burr Ridge, IL 60527 United States
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